I am the UK Customer Experience Lead at Salesforce and Certified Customer Experience Professional since 2016. I focus on CX Strategy and how Behavioural Science can help you create amazing customer experiences.
Over the last 20+ years I have worked for a range of IT companies from small software firms to large IT services and solution providers bringing a range of skills including managing deep operational discovery, mapping and presenting solutions, mentoring and coaching and continuously looking for new ways to innovate.
Outside of work I dedicate my time to being an active RNLI crew member in Lyme Regis.
Specialties: Salesforce, CCXP, customer experience, behavioural science, Service Cloud, AI, Digital, contact centre, development of the effortless experience, development of new markets