Connect

Get access to the wisdom and expertise of a 4,000+ member collective of the brightest, most accomplished Customer Experience professionals worldwide. Engage, inquire and participate in ongoing conversations online and/or face-to-face!

 

 

Learn

Attend local, national and global events, read influential articles and blogs, watch best practices, and talk directly with other CX practitioners guaranteed to sharpen your CX skills and expand your understanding of the evolving Customer Experience profession.


Grow

Through enhanced connection and education, cultivate your career with resources like member-to-member events, mentor-matching, customized CX career listings and the Certified Customer Experience Professional (CCXP).


Dedicated to cultivating the Customer Experience profession.

 

Connect with members from around the world: Participate in the vibrant CXPA online community.

 

Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.

 

Careers: Find your next opportunity with a job board specifically for customer experience positions.

 

Member Discounts: Save money with discounted access to research, events and other resources.

 

CX Day is a global celebration of the companies and professionals that create great experiences for their customers.

 

 

 Latest Discussions

  • Posted in: CXPA Open Forum

    It's all about putting the customer in control. Let them decide what they want to do by providing information regarding expected hold times and options to leave a message or receive a call back. ------------------------------...

  • Posted in: CXPA Open Forum

    Thanks Toby! ------------------------------ Michael Pellet Director - Customer Experience Salesforce San Francisco CA 301-5377218

  • Posted in: CXPA Open Forum

    Here are some good CX factoids from Temkin Group research... Impact of Emotional Experience Compared with consumers who had negative emotional experience, consumers who had positive emotional...

  • Posted in: CXPA Open Forum

    Welcome to the group Michael, I'm sure you will find this group to be an excellent source of information with an engaged community of CX experts ready to help. I know I have. Warm regards ...

  • Posted in: CXPA Open Forum

    If it's after hours, hopefully you will have self-service options. If not, you will have to go to voicemail. During normal business hours, a "virtual hold" function has proven to be wildly popular with...

 

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