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 Latest Discussions

  • Profile Picture

    RE: KPI's

    Posted in: CXPA Open Forum

    Hi, We have developed a system where if anything does not go according to what we have defined as our optimal handling process for the task, we assign a problem code, assigned for each type of problem...

  • Posted in: CXPA Open Forum

    I would like some suggestions on CEM platforms you would recommend. Not just the software but the service that goes along with it. Also, what are the signs that a company is ready for this sort of investment?...

  • Posted in: CXPA Open Forum

    Great topic! Closing the loop is one of the most important aspects of a CX program. Having a set of metrics, a PowerPoint presentation and a scoreboard for management has some value but is missing...

  • Profile Picture

    RE: post new message

    Posted in: CXPA Open Forum

    Morning Chantal just a quick note... I had a view at your customer Journey template and it is a very nice one! I downloaded it straight away and will use it in 2 weeks time in one of my workshops,...

  • Posted in: CXPA Open Forum

    Take a look at The Engage in Singapore. ------------------------------ Kathy Van de Laar, CCXP Partner EarlyBridge Amsterdam-Duivendrecht +31-621241245


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